SMS & Messaging Consent

1. The Consent You Give

During signup, technicians are shown and must affirmatively check this exact consent statement:

We send SMS messages only to users who have provided prior express written consent. Consent is not a condition of using our services.

2. How to Opt In

• Provide your phone number and check the SMS consent box during signup, or
• Text JOIN to +1 (844) 987-2579

3. What We Send

• Job dispatch notifications, work order alerts, and account-related updates
• Dispatch messages may invite a reply (YES to indicate interest, NO to decline) to manage the job response
• Message frequency varies based on available jobs in your area
• Message and data rates may apply

4. How to Stop Messages

5. Who Handles Your Number

• SMS messages are sent via Twilio, a third-party messaging service provider
• No mobile information (including phone number) will be shared with third parties or affiliates for marketing or promotional purposes

6. Consent Records

We maintain records of all communication consent events, including the method of consent (digital form or verbal confirmation), timestamp, IP address, and the full text of the agreement presented. These records are retained indefinitely and are available for audit upon request.

7. Email

• We send transactional emails including job dispatch notifications, welcome emails, and account-related messages
• All marketing and dispatch emails include an unsubscribe link in compliance with CAN-SPAM
• You may unsubscribe from dispatch emails at any time via the link in any email or by visiting our unsubscribe page

8. Contact