Privacy Policy

1.1 Information You Provide

• Account information: Name, email address, phone number, business name, and password when you create an account
• Professional information: Trade type, license numbers, certifications, insurance documentation (COI), and service area
• Business information: Company name, business address, organizational details, and team member information
• Work order information: Job descriptions, service locations, scheduling preferences, and budget details
• Communications: Email replies, SMS responses, and any messages sent through the Platform
• Consent records: TCPA consent confirmations, including timestamps and IP addresses

1.2 Information from Public Sources

We collect publicly available professional licensing information from state and local government databases, including:

• License holder names and business names
• License numbers, types, and status
• Trade classifications
• Business phone numbers and addresses on file with licensing authorities
• Email addresses where publicly listed

This data is sourced from publicly accessible government records and is used to connect qualified contractors with job opportunities.

1.3 Information from Third-Party Services

We may obtain additional business contact information through third-party data providers to verify and enrich professional profiles:

• Business email addresses via email verification services
• Business contact information from professional directories
• Business listings from mapping and search platforms

1.4 Information Collected Automatically

• Device and usage data: IP address, browser type, operating system, pages visited, and interaction patterns
• Location data: Approximate location derived from IP address; precise coordinates only when you provide a service address
• Email interaction data: Open rates and click-through data on emails we send
• Error and performance data: Application errors, crash reports, and performance metrics

3.1 Core Platform Services

• Matching contractors to work orders based on trade, location, and availability
• Sending job dispatch notifications via email and SMS
• Facilitating communication between operators and contractors
• Processing job responses and managing work order workflows
• Geocoding service addresses for distance-based matching

3.2 Account & Profile Management

• Creating and maintaining user accounts
• Verifying professional credentials and contact information
• Enabling compliance tracking and document management
• Managing organization memberships and team access

3.3 Communications

• Sending job opportunity notifications
• Delivering welcome emails and onboarding information
• Processing and classifying email replies
• Sending platform updates and service announcements

3.4 Platform Improvement & Security

• Monitoring and improving platform performance
• Detecting, preventing, and addressing technical issues
• Tracking errors and resolving bugs
• Enforcing rate limits and preventing abuse
• Complying with legal obligations

We never sell your personal information to third parties.

4.1 With Operators (When You Are Dispatched)

When you are matched to a work order, we share your professional profile information (name, trade, contact details, and credentials) with the operator who posted the job. This is necessary to facilitate the connection between you and the job opportunity.

4.2 With Service Providers

We share information with third-party service providers who help us operate the Platform:

• Email delivery: To send dispatch notifications and platform communications
• Cloud hosting and database: To store and process platform data securely
• Error tracking: To monitor and resolve technical issues
• Geocoding and mapping: To calculate distances and display service areas
• Email verification: To confirm the validity of business email addresses

These providers are contractually obligated to use your information only as necessary to provide their services to us and are bound by their own privacy policies.

4.3 For Legal Purposes

We may disclose your information if required to do so by law, in response to a valid subpoena, court order, or government request, or when we believe disclosure is necessary to protect the rights, property, or safety of Ravensearch, our users, or the public.

5.1 SMS Messages

• We send SMS messages only to users who have provided prior express written consent
• SMS messages include job dispatch notifications, work order alerts, and account-related updates
• Opt-in methods: (1) providing your phone number and checking the SMS consent box during signup, or (2) texting JOIN to +1 (717) 447-5888
• Dispatch messages may invite a reply (YES to indicate interest, NO to decline) to manage the job response
• Message frequency varies based on available jobs in your area
• Message and data rates may apply
• Consent is not a condition of using our services
• SMS messages are sent via Twilio, a third-party messaging service provider
• No mobile information (including phone number) will be shared with third parties or affiliates for marketing or promotional purposes
• You may opt out at any time by replying STOP to any message, or reply HELP for support

5.2 Email Communications

• We send transactional emails including job dispatch notifications, welcome emails, and account-related messages
• All marketing and dispatch emails include an unsubscribe link in compliance with CAN-SPAM
• You may unsubscribe from dispatch emails at any time via the link in any email or by visiting our unsubscribe page
• We track email opens and clicks to measure engagement and improve our service

5.3 Consent Records

We maintain records of all communication consent events, including the method of consent (digital form or verbal confirmation), timestamp, IP address, and the full text of the agreement presented. These records are retained indefinitely and are available for audit upon request.

We use the following tracking technologies:

• Authentication cookies: To maintain your login session and remember your preferences
• Error tracking: We use Sentry to capture application errors and performance data to improve platform reliability
• Email tracking pixels: Embedded in emails to measure open rates and engagement
• Click tracking: Links in emails are tracked to measure click-through rates

We do not use advertising cookies or share tracking data with advertising networks. You can control cookies through your browser settings, though disabling cookies may affect Platform functionality.

• Account data: Retained for as long as your account is active, plus a reasonable period after deletion to comply with legal obligations
• Work order and dispatch records: Retained for the duration of the business relationship and as required for legal or audit purposes
• Consent records: Retained indefinitely to demonstrate compliance with TCPA and CAN-SPAM requirements
• Compliance acknowledgment records: Archived permanently and cannot be deleted
• Public licensing data: Updated periodically from source databases and retained as long as it remains relevant to our services
• Error and performance logs: Retained for up to 90 days

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt out of emails: Unsubscribe from dispatch and marketing emails at any time
• Opt out of SMS: Reply STOP to any SMS message to cease all text communications
• Opt out of enrichment: Request that we do not use third-party services to enrich your contact information

To exercise any of these rights, contact us at privacy@ravensearch.ai. We will respond to your request within 30 days.

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encrypted connections (HTTPS/TLS) for all data in transit
• Row-level security policies on our database to ensure data isolation between organizations
• Rate limiting to prevent abuse and unauthorized access
• Scrypt password hashing for stored credentials
• Role-based access controls for platform administration
• Regular security monitoring and error tracking

While we take reasonable precautions to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

The Platform is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us at privacy@ravensearch.ai and we will promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of the Platform after any changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at: